Terms & Conditions

Terms and Conditions for A-Z Towing

Effective Date: March 13, 2025

Welcome to A-Z Towing! These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.

1. Services Provided

A-Z Towing offers a comprehensive range of services, including vehicle towing, roadside assistance, lockout services, tire changes, jump-starts, fuel delivery, and vehicle recovery. By requesting our services, you agree to provide accurate information and cooperate with our staff to facilitate service delivery. Our services are designed to be reliable and efficient, but response times may vary based on factors such as location, traffic, and weather conditions.

We aim to provide estimated arrival times, but these are not guaranteed. We are not liable for delays caused by factors beyond our control. Customers are encouraged to stay in a safe location while waiting for service and to follow any safety guidance provided by our dispatch team.

2. User Responsibilities

When using our services, you agree to:

Provide accurate and complete information, including your location and vehicle details.

Remain available at the service location until assistance arrives.

Refrain from using our services for unlawful or harmful purposes.

Respect our employees and contractors during service interactions.

Follow safety guidelines and any instructions provided by our technicians.

Pay all applicable fees as outlined in your service agreement or invoice.

Failure to comply with these responsibilities may result in service refusal or additional charges. We reserve the right to decline service if we determine that providing assistance would pose a risk to our personnel or equipment.

3. Payments and Fees

You agree to pay all charges associated with the services requested. Payment is due upon service completion unless otherwise agreed. We accept various payment methods, including cash, credit cards, and mobile payments. Secure transactions are ensured through encryption protocols to protect your financial data.

Service fees are determined based on factors such as distance, vehicle type, and the nature of the assistance required. Additional fees may apply for services rendered outside normal business hours, in remote locations, or under hazardous conditions. We provide itemized invoices upon request, and customers are encouraged to review charges carefully.

4. Cancellations and Refunds

Cancellations must be made within a reasonable timeframe. Refund eligibility is determined on a case-by-case basis, depending on the circumstances of the cancellation and the resources already allocated. If a technician has already been dispatched, a cancellation fee may apply to cover incurred costs.

Refunds are processed within 7-10 business days, and any approved refunds will be issued to the original payment method. For disputes regarding charges, please contact our customer service team within 30 days of the service date.

5. Limitation of Liability

A-Z Towing is not liable for damages beyond the scope of the services provided. We are not responsible for delays due to traffic, weather, or other unforeseen circumstances. Our liability is limited to the amount paid for the services rendered.

We are not responsible for pre-existing vehicle damage or damage resulting from conditions outside our control, such as structural weaknesses in the vehicle or hazardous road conditions. Customers are encouraged to inspect their vehicles before and after service and to report any concerns immediately.

6. Privacy and Data Use

We collect and use personal information in accordance with our Privacy Policy. Your mobile opt-in data will not be shared with third parties. We take your privacy seriously and implement security measures to protect your data. For more details, visit our Privacy Policy.

Information collected during service requests is used solely for operational purposes, such as dispatching assistance and processing payments. We do not sell or rent customer data, and access to personal information is restricted to authorized personnel.

7. Intellectual Property

All website content, including text, graphics, logos, and service descriptions, is the property of A-Z Towing. Unauthorized use, reproduction, or distribution of our intellectual property is prohibited. You may use our website and content for personal, non-commercial purposes, but any other use requires prior written consent.

We take intellectual property rights seriously and will pursue legal action against violations. If you believe that your intellectual property rights have been infringed upon, please contact us with relevant details so we can investigate.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content or practices and recommend reviewing their terms and policies. Links are provided for convenience, and inclusion does not imply endorsement.

If you choose to access third-party sites through our links, you do so at your own risk. We encourage users to exercise caution and to read the privacy policies and terms of service of any third-party sites they visit.

9. Dispute Resolution

In the event of a dispute, parties agree to attempt resolution through informal negotiation. If unsuccessful, disputes will be resolved through binding arbitration or small claims court. Arbitration proceedings will be conducted in Oklahoma, and both parties waive the right to a jury trial.

Arbitration fees will be shared equally unless otherwise determined by the arbitrator. The arbitrator’s decision will be final and binding, and judgment may be entered in any court with jurisdiction. This section does not prevent either party from seeking injunctive relief to prevent unauthorized use of intellectual property or confidential information.

10. Changes to Terms

We may update these Terms periodically. Continued use of our services after changes indicates acceptance of the revised Terms. We will notify users of significant changes through prominent website notices or direct communication.

We encourage users to review the Terms regularly to stay informed about their rights and obligations. If you do not agree to the updated Terms, you must discontinue use of our services.

11. SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from A-Z Towing. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, service notifications, and billing notifications.

Message frequency varies.

Message and data rates may apply.

To opt out at any time, text STOP.

For assistance, text HELP or visit our website at https://www.aztowingyukon.com.

Visit our Privacy Policy and Terms & Conditions for more information.

12. Contact Us

For questions or concerns, contact us at:

A-Z Towing 1401 Lakeshore Dr Yukon, OK 73099 Phone: 405-577-6544 Email: DISPATCH@AZTOWINGYUKON.COM

By using our services, you acknowledge that you have read, understood, and agreed to these Terms.